Dialer

  • DS Cloud Technology offers premium dialer solutions to the ever expanding IT industry.

    Progressive Dialer
    -is an automated dialer which displays call information to the agent before call initiation.The agent usually has a few seconds to view the call information.

    Predictive Dialer
    -This technique is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.

    Smart Predictive Dialer
    -Phone system places calls, plays recorded messages and prompts, and passes the calls to your agents only when the called individual requests a contact.

    International Dialer

    •   Minimum of 10 seats expandable to 150 Seats
    •   Customization of features
    •   Avatar CRM Integration.

    Domestic Dialer

    •   Minimum of 10 seats expandable to 150 Seats
    •   PRI Integration
    •   Gateway
    •   Customization of features
    •   CRM Integration.

    Benefits

    •   Customized Management Reports.
    •   Real time information.
    •   Complete Blending for Inbound and Outbound calls.
    •   Less consumption of Internet bandwidth using G729 codec.
    •   Highly cost effective.
    Call Features
      Authentication   Automated Attendant   Call Detail Records   Call Forward on Busy   Call Forward on No Answer   Call Forward Variable
      Call Monitoring   Call Parking   Call Queuing   Call Recording   Call Retrieval   Call Routing (DID & ANI)
      Call Transfer   Call Waiting   Caller ID   Calling Cards   Conference Bridge   Database Store / Retrieve

    CRM DEVELOPMENT

    WEB DESIGN& SEO

    DIALER SUPPORT

    SERVER INSTALLATION

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